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Level 3 Foundation Diploma in Health and Social Care

Promoting positive experiences through quality feedback

HSC301 · Responsibilities of a Health and Social Care worker — Week 7 of 16

CourseHSC301
Week7 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Promoting positive experiences through quality feedback

  1. Service user surveys
  2. Complaints procedures
  3. Reflective practice
  4. Continuous service improvement
  5. Defining Quality: Aiming for a Better Health Care System
  6. Quality Improvement Project verses a Service Evaluation
  7. Reflecting on Practice using Gibbs
  8. Quality

What you will be able to do

  • 2.3 Explain how to contribute to quality assurance processes to promote positive experiences for individuals receiving care.

Activity

Start with this week’s 4 videos, then: Seminar, guided reading and a short written task: explain how to contribute to quality assurance processes to promote positive experiences for individuals receiving care.

Study materials

Videos

  • Defining Quality: Aiming for a Better Health Care System · YouTube · IHI Open School · 5 min · for registered students
  • Quality Improvement Project verses a Service Evaluation · YouTube · Carol Forde-Johnston · 7 min · for registered students
  • Reflecting on Practice using Gibbs · YouTube · Ivan Whitfield · 6 min · for registered students
  • Quality · Oak National Academy, Key Stage 4 (GCSE level) · for registered students

Further resources

  • People's experience in adult social care services (NICE guideline NG86, 2018) · Reading · Nice, guidance · for registered students
  • CQC: Assessment framework (quality statements) · Reading · Other, guidance · for registered students
  • CQC: Regulations for service providers and managers · Reading · Other, guidance · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 6Midterm
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Roles and responsibilities in care
  • Week 2: Working relationships versus personal relationships
  • Week 3: Regulators and advisory bodies
  • Week 4: Agreed ways of working
  • Week 5: Accessing organisational policies and procedures
  • Week 6: Quality assurance processes
  • Week 7: Promoting positive experiences through quality feedback
  • Midterm: Midterm evaluation
  • Week 9: Principles and benefits of partnership working
  • Week 10: Best practice in multi-agency collaboration
  • Week 11: Improving partnership working
  • Week 12: Applying Responsibilities of a Health and Social Care worke…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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