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Level 3 Diploma in Logistics, Supply Chain and Operations Management

Consequences of cross-functional misalignment

LSC302 · Cross-functional Interconnectivity — Week 2 of 16

CourseLSC302
Week2 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Consequences of cross-functional misalignment

  1. Functional silos
  2. Bullwhip effect
  3. Impact on operational costs
  4. Customer service failures
  5. Service Failures & How Firms Can Un-Screw Up
  6. Costs of Poor Quality | A-Level, IB & BTEC Business

What you will be able to do

  • 1.2 Describe how poor coordination can affect cost, customer service and operational performance.

Activity

Start with this week’s 2 videos, then: Seminar, guided reading and a short written task: describe how poor coordination can affect cost, customer service and operational performance.

Study materials

Videos

  • Service Failures & How Firms Can Un-Screw Up · YouTube · Professor Wolters · 8 min · for registered students
  • Costs of Poor Quality | A-Level, IB & BTEC Business · YouTube · tutor2u · 4 min · for registered students

Further resources

  • Introduction to Business 2e, ch. 7.3: Teams to enhance motivation and performance · PDF · OpenStax, textbook chapter; pp. 227–230 · for registered students
  • Principles of Marketing, ch. 11.2: Service-profit chain and service triangle · PDF · OpenStax, textbook chapter; pp. 379–385 · for registered students
  • Internal marketing for internal consumer satisfaction and customer orientation · Reading · Reading, article · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 1Week 3
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Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

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Course plan
  • Week 1: Core business functions and supply chain alignment
  • Week 2: Consequences of cross-functional misalignment
  • Week 3: Integrated cross-functional planning
  • Week 4: Inventory types and strategic purposes
  • Week 5: Stock control and replenishment decisions
  • Week 6: Data integrity and information flows
  • Week 7: External stakeholder collaboration
  • Midterm: Midterm evaluation
  • Week 9: Digital technologies and supply chain visibility
  • Week 10: Supply chain resilience and continuity
  • Week 11: Organizational coordination and process improvement
  • Week 12: Applying Cross-functional Interconnectivity in practice: ca…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
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