Business and technology qualifications, Levels 3-6, in Brussels. Explore qualifications
Portal login
Level 5 Diploma in Logistics and Supply Chain Management

Contract Administration and Performance Metrics

LSC503 · Contract and Financial Management — Week 3 of 16

CourseLSC503
Week3 of 16
SemesterI
TutorOnline in the course chat

This week’s topics

Contract Administration and Performance Metrics

  1. Operational administration versus strategic management
  2. Service level agreements (SLAs)
  3. Vendor performance scorecards
  4. KPI benchmarking
  5. 29 Service level agreements
  6. How to develop effective Key Performance Indicators
  7. Types of Benchmarking Processes for Business Strategy

What you will be able to do

  • 2.2 Differentiate between contract management and contract administration.
  • 2.3 Compare contract management key performance indicators.

Activity

Start with this week’s 3 videos, then: Seminar, guided reading and a short written task: differentiate between contract management and contract administration.

Study materials

Videos

  • 29 Service level agreements · YouTube · Neil Brown · 4 min · for registered students
  • How to develop effective Key Performance Indicators · YouTube · The Finance Storyteller · 5 min · for registered students
  • Types of Benchmarking Processes for Business Strategy · YouTube · Professor Wolters · 7 min · for registered students

Further resources

  • Procurement Act 2023 guidance: Key Performance Indicators · PDF · GOV.UK, guidance; 6 pages · for registered students
  • Procurement Act 2023 guidance: Contract Performance Notices · PDF · GOV.UK, guidance; 12 pages · for registered students
  • Managerial Accounting, ch. 13: How Do Managers Use Financial and Nonfinancial Performance Measures? · PDF · Saylor Academy, textbook chapter; pp. 883–972 · for registered students
Materials marked “for registered students” open in the student portal, which is set up as soon as you receive final acceptance.
Week 2Week 4
Course chat

Admitted students ask questions on this week’s page in the student portal: an AI assistant trained on the course answers first, and during the course’s timetabled classes Connect to your tutor brings your tutor into the chat, who may start a call if needed.

Open this week in the portal
Course plan
  • Week 1: Foundations of Logistics Contract Management
  • Week 2: Contract Management Cycles and Frameworks
  • Week 3: Contract Administration and Performance Metrics
  • Week 4: Contractual Risk and Operational Assessment
  • Week 5: Principles of Financial Management in Logistics
  • Week 6: Strategic Value of Logistics Financial Systems
  • Week 7: Logistics Financial Relationships
  • Midterm: Midterm evaluation
  • Week 9: Total Cost Analysis in Supply Chains
  • Week 10: Financial Factors and Risk Management
  • Week 11: Financial Performance Assessment in Logistics
  • Week 12: Applying Contract and Financial Management in practice: cas…
  • Week 13: Assignment workshop: research, planning and referencing
  • Week 14: Assignment workshop: drafting, feedback and improvement
  • Week 15: Review and coursework completion
  • Final: Final assessment and submission
Back to the course
Scroll