RNCP 37873 · Business

Course Description

Communication Skills: This course aims to provide better understanding of purposes and processes of communication in business. Cases and projects improving students` skills in a collaborative communication are provided. With the help of exercises, including videotaping, students have opportunities to improve and evaluate their oral communication skills. This course aims to provide better understanding of purposes and processes of communication in business. Cases and projects improving students` skills in a collaborative communication are provided. With the help of exercises, including videotaping, students have opportunities to improve and evaluate their oral communication skills.

Course Objectives

Develop career-enhancing skills in business communication. Learn the three-step writing process and apply it to craft messages for digital channels, and to write routine messages, positive messages, negative messages, and persuasive messages. Learn how to develop and deliver business presentations.

Key Concepts

1. effective communication
2. professional communication
3. active listening
4. non-verbal communication
5. business reports
6. digital channels
7. routine / positive / negative / persuasive messages
8. presentations
9. resume / CV
10. three-step writing process

Learning Outcomes

1. Learn effective communication.
2. Gain collaboration skills.
3. Understand nonverbal expression.
4. Learn and apply business etiquette.
5. Improve intercultural communication skills.
6. Learn how to plan, write, and complete a business message.
7. Develop messages for the digital channels.
8. Write routine, positive, negative, and persuasive messages.
9. Build an effective resume and get ready for job interviews.
10. Successfully develop a business report and deliver a business presentation

Recommended Textbooks

Excellence In Business Communication, Global Edition, 14th edition, by John V. Thill and Courtland L. Bovee, Pearson (2023) https://www.pearson.com/en-gb/subject-catalog/p/excellence-in-business-communication-global-edition/P200000009918/9781292450124